Lawyers & Doctors
Real Estate Agents
Fortune 500 Companies
THE BELLES CONTACT CENTER™ uses a 3-step approach to great customer service by:
- Providing customers with the best possible telephone experience
- Providing customer satisfaction.
- Providing feedback and follow up
BCC provides 24/7 communications support to organizations that require call management around the clock by managing their calls, both incoming and outgoing as needed. We process and deliver communications to the intended recipient with accuracy, efficiency and quality.
Our comprehensive service options range from fax notifications to overflow answering. We offer client-specific customization of messaging procedures adapting the communications delivery to your workflow. The communication methods we use are:
- Message delivery with follow-up fax or email
- Voice mail
- Dispatches customized to your needs
- Alpha-numeric paging (for digital pagers, Palm devices, and cell phones)
- Text messaging for cell phones and PDA's
What we Offer
- Customized Call Answering Solutions: We answer your calls in your company's name as per your specifications. We then provide customer service and sales support by getting relevant information, answering questions, providing feedback, taking orders, setting appointments, and much more. We will consult with you so you can customize every aspect of your account.
- Inbound/ Outbound Direct Response to help you increase customer service capability and quality
- Inbound/ Outbound Telemarketing
- Dedicated 800, or local phone number anywhere in the USA.
- Dedicated International Phone Number
- ORDER ENTRY: Actual sales, sales support, follow up, and customer service.
- CALL OVERFLOW HANDLING: When you go to lunch, and after you leave the office, we’re there for you. You might want to use our answering center services as backup during crunch time, automatically accepting rollover calls and eliminating long hold times during the most active times of the day.
- CONFERENCING SOLUTIONS: Secure, easy private conference for team meetings, client conferences, training, and more. Host a conference call by requesting a conference bridge number.
- Opinion Research Outbound/Inbound to assist you with political campaign, GOTV, surveys, or marketing research.
- Voice Mail Broadcasting
- Appointment Setting
- Mail Forwarding & Receiving using our Midtown New York address
- BELLES VIRTUAL OFFICE: A secretary offering 24/7 answering services, support, voice mail, conference bridge, mail forwarding and receiving.
- Message on hold as requested to market your business
- Voice Mail: With your service, you will be assigned a private, password protected voicemail box that you can access 24 hours a day from anywhere.
- Multiple Message Dispatch Options: Receive text messages via your pager, cell phone, email or fax; or receive live calls directly to your cell or home phone.
- Mini service available for after hours, weekend, and holiday service
- Belles Legacy RSVP™
- Belles Legacy Wake Up Call™